World of Alps | Support

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General

Revocation period

Can I return my order for free?

Returning

What is World of Alps' return policy?

Return portal

I received a defective product, what should I do now?

Can I return multiple orders in 1 box?

Is it possible to exchange my order?

Can I return second-hand products?

Payment at World of Alps

Payment Policy

Credit card VISA & Mastercard

Payment with PayPal

Payment with Bancontact

Payment with iDEAL

Pay afterwards with Klarna

Payment methods

Payment

Delivery options

What carrier will you use to ship my order?

Delivery times

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Shipping

Change or cancel order

How can I track my order?

Order

My tracking number is not working. What should I do?

Tracking information not received?

Status of your order

I did not receive a confirmation email. What is the status of my order?

When will I receive my order?

Where is my order?

Not everything from my order is in stock, what do I do now?

Order Status

How can I use a discount code?

Actions & promotions

What actions are currently ongoing?

Promotions & Discounts

Outfit check

Aren't you forgetting something?

Checklist

Why should I create a World of Alps account?

How do I log into my account?

How do I log in to my account?

Where can I see my orders?

My orders

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Product information articles

General Product Information

Here you can find everything about how to return your order and everything else around it

Here you can see which payment methods we allow and us you can see our payment policy

Everything related to shipping costs and your shipment can be found here

Read more about how to get a discount here

Here is the entire checklist of what you all need for winter sports vacation

Here you will find various topics related to your account

Here you will find various articles about our products

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