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World of Alps | Support

Here is the entire checklist of what you all need for winter sports vacation

Checklist

Our story

About us

Sign up for newsletter

Sign up for marketing promotions

Phishing mails & fake messages

False message win action

Orders during Sundays and holidays

Current updates and current news

General terms and conditions

Terms and Conditions

Privacy Policy

Disclaimer & Indemnity

Announcements

Guarantee

Shipping Policy - World of Alps

Contact with World of Alps B.V.

Return of Products

Complains

Social Media

Frequently Asked Questions

Telephone contact

Contact

General

Revocation period

Can I return my order for free?

Returning

What is World of Alps' return policy?

Return portal

I received a defective product, what should I do now?

Can I return multiple orders in 1 box?

Is it possible to exchange my order?

Can I return second-hand products?

Payment at World of Alps

Payment Policy

Credit card VISA & Mastercard

Payment with PayPal

Payment with Bancontact

Payment with iDEAL

Pay afterwards with Klarna

Payment methods

Payment

Delivery options

What carrier will you use to ship my order?

Delivery times

Shipping cost

Shipping information

Shipping

Change or cancel order

How can I track my order?

Order

My tracking number is not working. What should I do?

Tracking information not received?

Status of your order

I did not receive a confirmation email. What is the status of my order?

When will I receive my order?

Where is my order?

Not everything from my order is in stock, what do I do now?

Order Status

How can I use a discount code?

Actions & promotions

What actions are currently ongoing?

Promotions & Discounts

Outfit check

Why should I create a World of Alps account?

How do I log into my account?

How do I log in to my account?

Where can I see my orders?

My orders

My Account

Stock

Clothing care and sustainability

Product information articles

General Product Information