Order Status

Here you can find out more about the status of your order

My tracking number is not working. What should I do?

It may take several hours for the tracking number to be active. If the tracking number is still not working after 48 hours, please contact our customer service team so we can assist you further.

Tracking information not received?

It may take up to 24 hours for the tracking information to be updated. If you have not received a tracking number after this period, please check your spam folder or contact our customer service team at [email protected].

Status of your order

As soon as your order leaves our warehouse, you will immediately receive a shipping confirmation with a Track & Trace code. With this Track & Trace code you can easily track your order. This way you are always informed when your order will be deliver

How can I track my order?

After placing an order, you will receive an email containing a link that allows you to track the status of the order. Did you not receive this email? Check your spam folder. You can also ask for it again via the chat on this page. One of our colleagu

I did not receive a confirmation email. What is the status of my order?

After placing your order, you will receive several updates by email. In the first email you will find the confirmation of your order, then you will receive an update with the link that allows you to track the status of your order. Here you can see if

When will I receive my order?

Orders placed on weekdays before 3 p.m. will be shipped the same day. Delivery within the Netherlands is usually next day, while shipping to Belgium is within 1-2 business days. Orders placed after 3 p.m. will be processed and shipped the next busine

Where is my order?

After you place your order, you will receive several updates by email. In the first e-mail you will find a link that allows you to track the status of your order. Here you can see exactly whether your order still needs to be packed, and other details

Not everything from my order is in stock, what do I do now?

You may have received an e-mail stating that one or more items are unavailable. This e-mail will explain the problem and offer appropriate solutions. We will ship the order only after we have received a response from you, or if the order is still com