Read more about how returns work at Rehall here
From the time of delivery, you have 14 days to view your order and try on the items. Within this period you can return the order, or part of it, in its original condition. This can easily be done by filling out the enclosed return form.
No, we do not offer free returns. However, you can request a shipping label at a reduced rate for returning your order through our returns portal. If you wish to return a defective product, please report it to our customer service via the contact for
A cancellation, change or addition to your order will not be processed until you have received confirmation (by email or phone). If you have not received a confirmation, the order will be shipped as originally placed. Any return or shipping costs for
Return of Products. Returning products is at your own expense. These costs must be paid at the post office where you hand in the package. The shipping risk is also for your own account. We advise you to send your return by registered mail to reduce a
You can use World of Alps' Returns Portal to return your order at a reduced rate. Step 1: Go to our returns portal (click here and log in with your order number (ORD). Step 2: Follow all steps until you receive a return label. Step 3: Make sure the r
Have you discovered that you have received a defective product? We are happy to fix it for you! Please contact our customer service and let us know which item is defective. Also send us a picture of the defective item and a picture of everything you
Yes, you can return multiple items from different orders in one box. However, it is important that you clearly write down on a bill or document which product belongs to which order number, so that our returns department can process this easily and cl
Unfortunately, it is not possible to exchange items. If you are not satisfied with your purchase, you can return it according to the return policy. Once we have processed your returned item(s), we will issue a refund.
Second-chance products are excluded from the right of return. If you have questions regarding the purchase of second-chance products, please contact our customer service department.