Frequently Asked Questions
See our most frequently asked questions
Guarantee
The legal warranty applies to all of our items. The legal warranty means that a product is or does what you as a consumer can reasonably expect of it. If an item does not function properly within the legal warranty period, we will try to find a solut
Shipping Policy - World of Alps
At World of Alps, we aim to deliver your orders quickly and efficiently so you can enjoy your purchases to the fullest. Below you can find all the information about our shipping options and delivery times:. Orders placed on weekdays before 3 p.m. wil
Contact with World of Alps B.V.
Do you have a question about an item, a problem with payment or need advice on which size fits you best? Don't hesitate and feel free to contact us!. For all your questions we can be reached at [email protected], or by phone +31 85 84 20 000. Emai
Return of Products
Returning products is at your own expense. These costs must be paid at the post office where you hand in the package. The shipping risk is also for your own account. We advise you to send your return by registered mail to reduce any risks. From the t
Complains
Our customer service is available from Monday to Friday, 09:00 - 18:00. If you are dissatisfied with an item, the item is not functioning properly, or you have a complaint about one of our services, please contact us!. Send an email to info@worldofal
Social Media
Prefer to get in touch via our social media channels? That’s possible too, see the links below for our channels. Facebook. Instagram. Tiktok
General terms and conditions
General Terms and Conditions of Sale and Delivery. From the Association of Manufacturers and Wholesalers of Sporting Goods (F.G.H.S.). In these General Terms and Conditions, the following definitions shall apply:. F.G.H.S.: the Vereniging van Fabrika